Terms & Conditions

Welcome to iWrap.ae.

iWrap.ae is an online shopping platform offering flowers, bouquets, gifts and related products for delivery in the United Arab Emirates.

By accessing or using our website and placing an order with us, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. Using iWrap.ae

You may use iWrap.ae for lawful personal shopping purposes.

By using our website, you agree that you will not:

  • Use the website for any unlawful or fraudulent purpose.
  • Provide false or misleading information.
  • Attempt to interfere with the operation or security of the website.
  • Attempt to access another customer's account or information.
  • Copy, reproduce or use our website content without permission.
  • Use automated systems to collect information from our website without permission.

We may restrict access to our website where necessary to protect our customers, our business or the security of the website.

2. Products

We make every effort to ensure that product descriptions, photographs and other information displayed on iWrap.ae are accurate.

Flowers are natural products and may vary in colour, size, shape and appearance.

The actual flower arrangement may therefore differ slightly from the photograph shown on the website while maintaining the overall style and value of the selected product.

Product availability may also change depending on season and supplier availability.

3. Flower Substitution

Flowers and other natural products may sometimes be unavailable.

If a particular flower, colour, wrapping or accessory is unavailable, we may replace it with a similar flower or item of comparable value and quality.

Any substitution will be made with the aim of maintaining the overall appearance, quality and value of the ordered arrangement.

4. Prices

All prices displayed on iWrap.ae are in UAE Dirhams (AED), unless otherwise stated.

Prices and product availability may change from time to time.

Any applicable delivery charges will be shown during the ordering process.

If a clear pricing or technical error occurs on the website, we may correct the error or cancel the affected order. If payment has already been made, the amount paid for the cancelled order will be refunded.

5. Orders

When you place an order through iWrap.ae, you are requesting to purchase the selected products.

After placing your order, you may receive an order confirmation. An order confirmation means that we have received your order and does not necessarily mean that the order has been prepared or dispatched.

We may cancel an order where reasonably necessary, including where:

  • The selected product is unavailable.
  • There is an obvious pricing or website error.
  • The information provided for the order is incomplete or incorrect.
  • There is a payment problem.
  • Fraudulent or suspicious activity is identified.
  • Delivery to the selected location is not possible.
  • Circumstances outside our reasonable control prevent fulfilment.

If an order is cancelled after payment has been received, the applicable amount will be refunded.

6. Payment

You can pay using the payment methods available on iWrap.ae at checkout.

Payments may be processed through third-party payment providers.

You confirm that you are authorised to use the payment method used for your order.

Where payment is processed by a third-party payment provider, your payment information may be handled directly by that provider in accordance with its own terms and privacy practices.

7. Delivery

We provide delivery to locations within the UAE where delivery is available.

The delivery date and time shown during the ordering process are estimates unless specifically stated otherwise.

Delivery may be affected by traffic, weather, public holidays, high order volumes, incorrect delivery information, recipient availability or other circumstances outside our reasonable control.

You are responsible for providing an accurate delivery address and recipient contact information.

If the recipient is unavailable, our delivery team may contact the recipient or the customer to arrange delivery where possible.

If a new delivery attempt or change of delivery location is requested, additional charges may apply where applicable.

8. Same-Day Delivery

Where same-day delivery is available, the order must be placed within the applicable cut-off time shown on the website.

Same-day delivery is subject to product availability, delivery location and delivery capacity.

During busy periods, holidays and special occasions, delivery times may vary.

9. Order Changes and Cancellation

If you want to change or cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate your request where possible.

Once an order has been prepared, customised, packed or dispatched, it may no longer be possible to change or cancel it.

Personalised, customised or perishable products may be subject to additional cancellation restrictions, subject always to applicable law.

10. Returns, Refunds and Complaints

Flowers and certain other products are prepared specifically for an order and may be perishable. As a result, returns may not be possible for every product.

If you receive a product that is:

  • Incorrect;
  • Damaged;
  • Defective;
  • Significantly different from the product ordered; or
  • Otherwise affected by an issue that should reasonably be addressed,

please contact us as soon as possible after delivery.

We may request photographs of the product and packaging to help us review the issue.

Depending on the circumstances, we may provide an appropriate solution, which may include a replacement or refund, subject to applicable law.

Approved refunds will generally be processed through the original payment method.

Nothing in these Terms & Conditions limits any consumer right that cannot legally be excluded.

11. Personalised Products

Some products may allow you to add a personalised message, name, photograph or other content.

You are responsible for ensuring that the information you provide is accurate and that you have the necessary rights or permission to use any photographs or other content submitted by you.

Personalised products may not be changed or cancelled once production has started, subject to applicable law.

12. Promotional Offers

We may offer discounts, promotional codes and special offers from time to time.

Each promotion may have its own conditions, including expiry dates, minimum order requirements and product restrictions.

Promotions are subject to availability and may be changed or withdrawn where permitted by law.

13. Intellectual Property

All content displayed on iWrap.ae, including our brand name, logo, photographs, product images, text, graphics, designs, videos and website content, is owned by or licensed to iWrap.

You may not copy, reproduce, modify, distribute or commercially use our website content without permission.

14. Customer Reviews and Content

Customers may have the opportunity to submit reviews, comments, photographs or other content.

You are responsible for ensuring that any content you submit is lawful and does not infringe another person's rights.

We may use customer reviews and permitted content for displaying customer feedback and improving our services, subject to applicable privacy requirements.

15. Website Availability

We aim to keep iWrap.ae available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.

We may temporarily suspend or modify the website for maintenance, security, technical updates or other operational reasons.

16. Third-Party Services

We may use third-party service providers for services such as payment processing, delivery, website hosting, technology, analytics and communications.

Where third-party services are used, they may be subject to their own terms and privacy policies.

17. Privacy

Your use of iWrap.ae is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website or applicable requirements.

The latest version will be published on iWrap.ae with the updated date.

19. Applicable Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any disputes relating to iWrap.ae or an order placed through the website will be dealt with in accordance with applicable UAE law and the jurisdiction of the competent courts.

20. Contact

For questions regarding an order, delivery, product, return or these Terms & Conditions, please contact us through the contact options available on iWrap.ae.