Privacy Policy

At iWrap.ae, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit iWrap.ae, place an order or use our services.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Delivery address
  • Billing information
  • Recipient's name and contact details
  • Order details
  • Payment and transaction information
  • Customer enquiries and communications
  • Reviews and feedback
  • Personalised messages
  • Photographs or other content submitted for personalised products

We collect information that is reasonably necessary to provide our services and process your orders.

2. Information Collected Automatically

When you visit iWrap.ae, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website activity
  • Date and time of visits
  • Cookie information

This information helps us operate, secure and improve our website.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Arrange deliveries.
  • Contact you about your orders.
  • Process payments.
  • Provide customer support.
  • Handle returns, refunds and complaints.
  • Provide personalised products.
  • Improve our website and services.
  • Maintain website security.
  • Prevent fraud and misuse.
  • Comply with applicable legal requirements.

4. Delivery Information

To complete your order, we may share relevant information with delivery partners.

This may include the recipient's:

  • Name
  • Contact number
  • Delivery address
  • Delivery instructions

We provide only the information reasonably necessary to complete the delivery.

5. Gift Recipient Information

If you purchase flowers or a gift for another person, you may provide their name, phone number or delivery address.

You should only provide another person's personal information where you are permitted to do so.

Recipient information is used mainly to process and deliver the relevant order.

6. Personalised Content

If you upload photographs, messages, names or other information for a personalised product, we may use that information to prepare and fulfil your order.

We may retain such information for as long as reasonably necessary to complete the order, provide customer support, resolve disputes or meet legal requirements.

You are responsible for ensuring that you have permission to provide any photographs or other content you upload.

7. Payment Information

Payments made through iWrap.ae may be processed by third-party payment providers.

Depending on the payment method, payment information may be handled directly by the relevant payment provider.

We may receive information such as payment status and transaction reference, but complete payment-card information may be processed and stored by the payment provider rather than by us.

8. Cookies

iWrap.ae may use cookies and similar technologies to:

  • Keep the website working properly.
  • Remember preferences.
  • Maintain shopping sessions.
  • Understand website usage.
  • Improve website performance.
  • Analyse website activity.
  • Support marketing activities where permitted.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

9. Marketing Communications

Where permitted, we may send information about our products, promotions, offers and special campaigns.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or through the available contact options on iWrap.ae.

Unsubscribing from marketing communications does not prevent us from sending important service-related messages, such as order confirmations, delivery updates or other communications necessary to complete your order.

10. Sharing Personal Information

We do not sell your personal information as a product.

We may share relevant information with service providers that help us operate our business and provide our services, including:

  • Payment providers
  • Delivery partners
  • Website and hosting providers
  • Technology providers
  • Customer support providers
  • Analytics providers
  • Marketing service providers

We may also disclose personal information where required or permitted by applicable law or where necessary to protect our rights, customers, website or business.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Those websites operate under their own privacy policies, and iWrap is not responsible for their privacy practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

13. Retention of Personal Information

We keep personal information for as long as reasonably necessary for purposes such as:

  • Completing orders.
  • Providing customer support.
  • Maintaining transaction records.
  • Processing returns and refunds.
  • Preventing fraud.
  • Resolving disputes.
  • Meeting applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it where appropriate and permitted by law.

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion where legally permitted.
  • Object to certain processing.
  • Request restriction of certain processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.

Some requests may require verification of your identity and may be subject to legal limitations.

15. Children's Privacy

iWrap.ae is not specifically directed towards children.

We do not knowingly collect children's personal information where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.

16. International Data Transfers

Some of our service providers may process personal information outside the UAE.

Where personal information is transferred outside the UAE, we will take appropriate steps required by applicable law for such transfers.

17. Business Changes

If iWrap becomes involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements.

The latest version will be published on iWrap.ae with the updated date.

19. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us through the contact options available on iWrap.ae.